Return Eligibility and Conditions
Primevista Solutions (“we,” “our,” “us”), the team behind bloomaura, we aim to provide a smooth and enjoyable shopping experience for our customers (“you,” “your”). We sincerely apologize for any inconvenience caused by receiving a damaged or defective product. If you wish to return or exchange an item, we kindly ask that you reach out to our customer service team within 48 hours of receiving your order. In the event you receive an incorrect item, please contact us immediately so we can arrange a return or exchange. Please note that items that have been worn or damaged are not eligible for return, and it’s essential to retain all packaging, labels, and invoices to successfully process a return.
Steps to Return an Item
Should you need to return an item, our customer support team is here to assist you every step of the way. We’ll provide clear instructions to guide you through the return process smoothly. Once we receive the returned item, we typically process refunds or exchanges within 5-7 business days. Your satisfaction is our priority, and we work to resolve returns swiftly.
Non-Returnable Items and Exceptions
Certain products are excluded from our return policy. We will clearly specify these exceptions during the purchase process so you’re fully informed. Please review this information carefully when making a purchase to avoid any misunderstandings.
Refund Method and Processing Time
Refunds will be issued using the original payment method. Once we receive and inspect your returned product, we will process your refund, which typically takes 5-7 business days. We aim to ensure your refund is handled quickly and efficiently so that you can enjoy peace of mind with your purchase.
Get in Touch with Us
If you have any questions or need further clarification about our Returns and Refunds Policy, don’t hesitate to reach out to us at primevistasolutions27@gmail.com. Our team is here to help and provide any assistance you may need. Your satisfaction is very important to us, and we’re happy to address any concerns you might have.